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Implementation Process and Practices

POPP’s Full-Service Implementation
All of POPP implementations are performed by POPP professionals and in our 40+ year history we have performed thousands of installations. POPP will design, configure, and install your new system for you and ensure it is set up correctly the first time and as you want it.

At POPP, we’re different from many other providers, as we never expect our clients to have to be involved in the behind-the-scenes configuration/set up, physical installation, or the process of porting phone numbers. We’re the experts and take care of this for you.

POPP only uses POPP professionals and we never use agents or subcontractors to complete our system installations. 

Your POPP Sales & Design Consultant always meets with your assigned Project Manager to perform a handover to ensure your important system information is passed along to configure your system correctly the first time. 

Project Manager Responsibilities
The Project Manager will quarterback your project to its completion and performs a vital role, ensuring you have a smooth, efficient, and timely installation. They perform many duties including (but not limited to):

  • Discuss, schedule, and provide an expected installation timeline
  • Detail your system requirements during the scheduled configuration meeting(s) to design a system that can help you save your employees time and money
  • Coordinate the equipment installation, port requests, and cutover to your new phone system
  • Be a resource for any questions or concerns that come up during the installation process
  • Provide training resources that have been determined during the configuration meeting

Client Responsibilities
The Project Manager will collect the following information from you:

  • Invoice for old phone service (for telephone number info, etc.)
  • List of user names, extension numbers, direct inward dial numbers, and email addresses
  • Auto attendant script and call routing options (if known)
  • Floorplan map noting where each user’s desk phone should be placed (if available)
  • Public IP address, if POPP-provided
  • Network Equipment (firewall, switch) configuration settings, if ordered

Equipment Installation and Testing
Your assigned Project Manager will schedule a date and time for your phone numbers to transfer, aka port, from your old carrier to POPP. This typically takes only moments, with downtime under 5 minutes. If your telephone numbers are already hosted by POPP, no porting is necessary.

Service Activation
The POPP service is activated on the date and at the time that you choose with your Project Manager. This will be the date that you may begin to use the new phones and softphone apps, and POPP will begin billing for the service.

User Training
POPP has several ways to get your team up to speed:

  • Project Manager or Technician-led training in-person or via video (Zoom for example)
  • Online video tutorials allow users to watch short videos when it’s convenient for them.
  • You’ll find these videos to be helpful going forward anytime you hire new team members.
  • Simple user guides can be printed or emailed to users
  • POPP Technicians can give basic phone instructions following the service activation

Removal/Recycling of Old Phone Equipment
The POPP Technician will remove any client-owned phone equipment, including any old desk phones as well as any KSU/server/processors. You may choose to keep this equipment to sell or donate, or the POPP Technician can take the equipment to electronics recycling for you.

POPP Working to Make Change a Positive
POPP Implementation Professionals’ practices and processes help make change easier for all involved.

We know that for some people, the thought of change can bring hope for a better future, whereas for others, change can create fear, uncertainty and doubt.

We also know the action of change can cause friction, frustration and errors.

We have a lot of change experience and are sensitive to the difficulties of change. That’s why we proactively work to make the change experience a positive for you and your employees.