We Custom Design Your Incoming Call Response
Our AIM – Shoppers and customers enjoy a world-class experience when calling your business
Your business telephone number and phone system is your front door to the world.
When a person shopping for the products and services you offer or a customer dials your company telephone number, they are experiencing and judging your business communication process and practices. That experience has a direct and immediate effect on your business reputation because of how they feel about how they have been treated compared to your competition. We have the POPP Hosted PBX software and design talent to make your incoming call routing world class.
What’s your grand vision of Telephone Numbers – Answer – Transfer – Connect – Respond?
We want to learn it – Because we have the tools to do it.
Incoming Customer Call Response
We work with you to determine your preferred incoming call configurations and settings.
We have the process and tools to do the configuration your way.
We do the work to accomplish our purpose and promise of Quality, Value, Convenient, Professional.
The process and design considerations to quickly answer and connect for a live conversation:
Incoming Call Rings
- Your company telephone number
- Or your employee DID Direct Inward Dial telephone number
The Answer
- A live person
- Auto Attendant
The Transfer
- To an available person with the knowledge and skills to help the caller
The Connection
Phone Options
for employees to answer from anywhere
The Call Reminder
- The phones have call records history and voicemail to help follow up
The software to accomplish your vision of the way you want your telephone numbers answered and routed to employees:
Main Number Incoming Call Manager and Voicemail Box
Auto Attendant
- Easy
- Premium
Call routing to hunt groups and voicemail
Multi Line Hunt for
available person
(Sales, service, etc.)
Call Center Hunt for available Supervisor or Agent
- Music on Hold
- Messaging on Hold
Cloud-based software enables employees at multiple locations to share incoming call reception responsibilities
Employees at Main Office – At Branch Office – At Home – While Mobile
If you choose, you can use the online administration dashboard to view and change the incoming call response software configuration.
Reminder: When your incoming call response practices change, you have lifetime free labor to do change consulting and administration.